Support At Home Survey

The new Support at Home program took effect in Nov 2025. This has impacted many residents who receive support services to allow them to live independently.

We are now conducting a survey to find out about your experiences and to get your feedback.

This survey is your opportunity to:

• share where you are in the Support at Home journey
• tell us whether you are receiving the services you need
• highlight any challenges, delays, or costs you are facing

The survey is anonymous and you cannot be identified by your answers.

Why is your input important?

Your feedback will help us to:

• better understand what residents are experiencing right now
• identify gaps and emerging issues
• advocate more strongly on your behalf to government and decision-makers

Who is conducting the survey?

This survey is a joint initiative of the associations that represent retirement village residents across Australia. These independent, resident-focused organisations work to protect and promote the rights and interests of residents by advocating to government, regulators, and industry bodies, while also providing information and practical support to individual residents and residents’ committees.